Last Updated: May 16, 2022     Views: 1056

If you experience problems during a test and can't continue, contact your instructor immediately. If you lose your connection you may lose your discussion permanently.

You might lose information if any of these situations occur:

  • The internet connection dropped.
  • The browser was refreshed.
  • Your browser timed out due to inactivity. Blackboard has a security setting that logs you out if it doesn't receive any input for a period of time.

These tips can help you avoid this issue in the future:

  • If possible, write out the text in an external application and then paste it into Blackboard Learn. Working offline first ensures that your work won't be lost while you work on it in Blackboard.Use a wired connection, if possible, when you take a test. Some wireless internet connections are less reliable.
  • Don't refresh the browser page.
  • Don't close the browser window.
  • Don't use the browser's back button.
  • If you're working in assignments, save frequently to avoid browser timeout issues.
  • It is strongly recommended that you complete assignments and exams on a computer rather than a mobile device.
  • In the rare occurrence that you need to use your mobile device, download and use the Blackboard Mobile App.